Ernesto Noronha, Premilla D'Cruz, "Employee Identity in Indian Call Centres: The Notion of Professionalism"
Sage Publications Pvt. Ltd (July 30, 2009) | English | 8132100794 | 204 pages | PDF | 1.06 MB
Sage Publications Pvt. Ltd (July 30, 2009) | English | 8132100794 | 204 pages | PDF | 1.06 MB
This one-of-its kind book, the identity of employees in Indian call centers: the notion of professionalism, presents the experience of the call center agents, and prospects of managers and trade unionists about experiences of employees in international call centers in Mumbai and Bangalore in India.
